Privacy Policy

Contact Details

Telephone:074 821 51002

Email:sales@fbbarriers.co.uk

What Information We Collect, Use and Why

Providing Services and Goods

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Account information

Operation of Customer Accounts and Guarantees

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Purchase history

Service Updates or Marketing Purposes

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Marketing preferences

Queries, Complaints or Claims

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights, which are set out below. You can find out more about your data protection rights and any applicable exemptions on the ICO’s website.

Your Data Protection Rights

• Right of access – You have the right to ask us for copies of your personal information.
• Right to rectification – You have the right to ask us to correct inaccurate or incomplete information.
• Right to erasure – You have the right to ask us to delete your personal information.
• Right to restriction of processing – You have the right to ask us to limit how we use your personal information.
• Right to object to processing – You have the right to object to processing.
• Right to data portability – You have the right to request transfer of your personal information.
• Right to withdraw consent – Where consent is our lawful basis, you may withdraw it at any time.

If you make a request, we must respond without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details above.

Our Lawful Bases

Providing Services and Goods

• Consent – We have permission from you after providing the relevant information.
• Contract – Processing is necessary to enter into or perform a contract with you.

Operation of Customer Accounts and Guarantees

• Consent
• Contract

Service Updates or Marketing

• Consent

Queries, Complaints or Claims

• Consent

Where We Get Personal Information From

• Directly from you.

How Long We Keep Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and tax obligations.

In most cases, personal information relating to customers and business records is retained for up to 6 years after our business relationship ends, after which it is securely deleted or anonymised unless we are required by law to keep it for longer.

Who We Share Information With

Microsoft 365

Microsoft 365 provides email, document storage and business communication services and may process personal information on our behalf.

Website Hosting Provider

Our website hosting provider stores and operates our website and may process information submitted through website forms, customer accounts, website logs and website backups.

AChellCompany

A freelance website development company that provides website development, maintenance, backup and technical support services. This may involve limited access to personal information where necessary to provide those services.

OpenAI/ChatGPT

OpenAI provides artificial intelligence tools (ChatGPT) to support business administration, content preparation and technical work. We do not intentionally submit customer personal information unless necessary and appropriate.

How to Complain

If you have any concerns about our use of your personal information, please contact us.

Email: sales@fbbarriers.co.uk

Telephone: 074 821 51002

Post:

If you remain unhappy, you may also complain to the Information Commissioner’s Office.

Helpline: 0303 123 1113

Website: Make a complaint to the ICO